Lao SOSOpen app
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Built on a documented foundation

A more connected path to care.

A national emergency coordination layer, proposed for visitors to Laos.

The same report, start to finish, as a short film recorded from this page and read aloud by a computer voice. It runs under a minute and a half.
  1. How it works
  2. Citizen Report
  3. The proposal

At a glance

  • Where it stands

    No service is operating yet, and nothing on this site is an emergency service.

  • What it is

    Lao SOS is proposed first as a coordination layer for visitor emergencies, because that is where the need is clearest.

  • Where it would start

    It is designed to begin as a pilot in the Vientiane corridor and to extend to national visitor coverage.

  • Who would build it

    Tourist SOS has proposed that the Lao Partner Group build it: Lao SOS, a Lao-owned and Lao-operated national emergency coordination system for visitors, running on Terra, the intelligence platform built by Tourist SOS.

  • What is asked

    What is on record has been researched and not yet checked on the ground. Closing that gap is designed as part of the pilot, and four things can only come from the Lao side.

True today

Source:the record of where the programme stands

How a report becomes a response.

Each step is recorded. The person who reported sees its real state, never a promise.

Designed, not built

Source:the design rules for responders' screens

Terra

Hello. I am Terra. Here is how a report is designed to become a response.

Report

A person opens the app, slides, and films a few seconds of what they see.

Report emergency

Slide to report

Slide to start recording

Citizen ReportExample

The consoleExample

Citizen Reports

No open Citizen Reports.

12s

You can send now.

Stop and send

Citizen ReportExample

Received

The report arrives. Terra reads it and recommends a response.

Received by the service

Your report

Received.

The service has it. Waiting for a dispatcher.

  1. Recorded
  2. Sent
  3. Looking
  4. Decision
Done

Citizen ReportExample

The consoleExample

Citizen Reports

Rescue + ambulance

waiting — just arrived

trauma · unclear · hazards: traffic

Open this report

The consoleExample

Citizen Reports

What the engine saw

trauma · unclear · hazards: traffic

Rescue + ambulance

Decided

A Lao SOS dispatcher confirms the response. A person decides, every time.

  • rescue
  • an ambulance
  • the police

the fire service

A dispatcher is looking

Your report

Being looked at.

A dispatcher is looking now.

  1. Recorded
  2. Sent
  3. Looking
  4. Decision
Done

Citizen ReportExample

The consoleExample

Citizen Reports

Rescue + ambulance

waiting — just arrived

trauma · unclear · hazards: traffic

Opened by you

What the engine saw

trauma · unclear · hazards: traffic

Where and what was sent

  • Confirm — Rescue + ambulance
  • Welfare check
  • Ask for a second read
  • Dismiss (with a reason)

A dispatcher has decided

Your report

Decision made.

A dispatcher has confirmed your report and asked for a response. We cannot tell you when it will arrive.

  1. Recorded
  2. Sent
  3. Looking
  4. Decision
Done

Citizen ReportExample

The consoleExample

Citizen Reports

Rescue + ambulance

decided just now · no step marked yet

trauma · unclear · hazards: traffic

Opened by you

Decided

Confirmed — Rescue + ambulance

After the decision

  1. Decided
  2. En routenot marked
  3. On scenenot marked
  4. Crew finishednot marked
  5. Closednot yet — closing is a dispatcher's act

On the way

A crew sets off, and the phone shows where it was last seen. Never a time.

A crew is on the way

Your report

On the way.

A crew has marked that it is on the way. We cannot tell you when it will arrive.

Where the crew was last seen.

  1. Recorded
  2. Sent
  3. Looking
  4. Decision
  5. On the way
Done

Citizen ReportExample

The consoleExample

Live vehicle positions

Bed availabilityReceiving hospital

  1. En routethe crew
  2. On scenenot markedthe crew
  3. Crew finishednot markedthe crew · proposed outcome: Taken to hospital

Your report

On the way.

A crew has marked that it is on the way. We cannot tell you when it will arrive.

Where the crew was last seen.

  1. Recorded
  2. Sent
  3. Looking
  4. Decision
  5. On the way
Done

Citizen ReportExample

Your report

On the way.

A crew has marked that it is on the way. We cannot tell you when it will arrive.

  1. Recorded
  2. Sent
  3. Looking
  4. Decision
  5. On the way
Done

Citizen ReportExample

Handover

The hospital gets the crew's record and, for an insured traveller, the insurer's guarantee.

The consoleExample

The receiving team

Hand-over records

trauma · unclear · hazards: traffic

The record the crew wrote, with the words of the person who reported still in it.

The consoleExample

The receiving team

Hand-over records

trauma · unclear · hazards: traffic

The record the crew wrote, with the words of the person who reported still in it.

Through Tourist SOS

The insurerApproved

Closed

A dispatcher closes the report, and the phone says so.

Your report

Closed.

This report has been closed by the service.

  1. Recorded
  2. Sent
  3. Looking
  4. Decision
Done

Citizen ReportExample

The consoleExample

Citizen Reports

Rescue + ambulance

trauma · unclear · hazards: traffic

Decided

Confirmed — Rescue + ambulance

  1. En routethe crew
  2. On scenethe crew
  3. Crew finishedthe crew · proposed outcome: Taken to hospital
  4. Closedclosed by you · Taken to hospital
Illustrated example · a roadside incident. Two people and a fallen scooter. No diagnosis is implied. Fictional, not captured evidence or medical guidance.
  1. 12s

    You can send now.

    Stop and send

    01

    Report

    A person opens the app, slides, and films a few seconds of what they see.

  2. Received by the service

    Your report

    Received.

    The service has it. Waiting for a dispatcher.

    1. Recorded
    2. Sent
    3. Looking
    4. Decision
    Done

    02

    Received

    The report arrives. Terra reads it and recommends a response.

  3. A dispatcher has decided

    Your report

    Decision made.

    A dispatcher has confirmed your report and asked for a response. We cannot tell you when it will arrive.

    1. Recorded
    2. Sent
    3. Looking
    4. Decision
    Done

    03

    Decided

    A Lao SOS dispatcher confirms the response. A person decides, every time.

  4. Your report

    On the way.

    A crew has marked that it is on the way. We cannot tell you when it will arrive.

    Where the crew was last seen.

    1. Recorded
    2. Sent
    3. Looking
    4. Decision
    5. On the way
    Done

    04

    On the way

    A crew sets off, and the phone shows where it was last seen. Never a time.

  5. The consoleExample

    The receiving team

    Hand-over records

    trauma · unclear · hazards: traffic

    The record the crew wrote, with the words of the person who reported still in it.

    Through Tourist SOS

    The insurerApproved

    05

    Handover

    The hospital gets the crew's record and, for an insured traveller, the insurer's guarantee.

  6. Your report

    Closed.

    This report has been closed by the service.

    1. Recorded
    2. Sent
    3. Looking
    4. Decision
    Done

    06

    Closed

    A dispatcher closes the report, and the phone says so.

Example

Illustrated example · a roadside incident. Two people and a fallen scooter. No diagnosis is implied. Fictional, not captured evidence or medical guidance.

At every step the report shows only what has actually been recorded: received, being looked at, a decision made, a crew on the way. Nothing says help is on its way before that is true, and nothing says when it arrives.

See §1 · How it works.

Under what authority this is published

Lao SOS is a private undertaking, proposed to the people who would own and run it. It holds no official authority, and nothing on this site is a statement by, or on behalf of, any authority of the Lao PDR.

Tourist SOS is a technology and coordination company. It does not operate emergency services, provide clinical care or underwrite risk.

Lao SOS is in its exploration phase. The operating company, Lao SOS Co., Ltd., is to be formed under Lao law by the Lao Partner Group. No service is operating yet, and nothing on this site is an emergency service.

True today

Source:the record of where the programme stands

Citizen Report.

Citizen Report records, sends and shows the honest status of a report. It makes no decisions and no medical judgements, and it keeps no patient record. Everything else happens in the platform it reports to.

Designed, not built

Source:Citizen Report's rules

A person opens it, slides to start, records fifteen to thirty seconds, and a dispatcher sees an assessed incident.

Citizen Report can be opened by whoever is at the scene. It asks for no name, no telephone number and no account.

See §2 · Citizen Report.

Where this stands

  • Open Citizen Report

    Citizen Report can be opened today, for learning. What is sent reaches the coordination console and is recorded. There is no dispatcher on duty, no unit on call and no responder network signed up, so a report sent today is not looked at and no one is sent. If you need help now, contact local emergency services.

    It is a web page. Add it to the home screen of a phone and it opens like an application; a report made without a connection is kept on the phone and sent when there is one.

    report.laosos.app

True today

Source:the record of where the programme stands

The proposal, in short.

Lao SOS is proposed first as a coordination layer for visitor emergencies, because that is where the need is clearest.

Proposed

Source:the proposal to the Lao Partner Group

Laos welcomes millions of visitors a year. Lao SOS is proposed as a single coordination layer for the moments when one of them is hurt: one point that connects the injured person, the responder, the hospital, the border crossing and the insurer.

People who help are everywhere in Laos. What does not yet exist is one place where the help is coordinated.

The problem is coordination, not capability.

Lao SOS is the face. Terra is the foundation.

Terra informs and coordinates; local emergency services respond. The system never claims a rescue it does not perform.

See §4 · The cooperation.

one point

  • the injured person
  • the responder
  • the hospital
  • the border crossing
  • the insurer

A pilot first

Geographic contextProposed pilot

A globe centred on Laos, and a map of Laos and its neighbouring countries with reference points for Vientiane Capital and Vang Vieng.

It is designed to begin as a pilot in the Vientiane corridor and to extend to national visitor coverage.

A pilot in the Vientiane corridor

The proposed starting point

  • Vientiane Capital
  • Vang Vieng

National visitor coverage

The same system extended to national visitor coverage, and presented to the authorities.

Country outlines and place markers provide geographic context. The proposed pilot is not operating.

See §4 · The cooperation.

What is in this document.

  1. Overview
  2. §1How it worksThe five steps between a report and a response, and what the person who reported is told.
  3. §2Citizen ReportThe one-button reporting application: what it does and the rules it keeps.
  4. §3For respondersThe console, the crew's phone, the interpreter, and what is not staffed.
  5. §4The cooperationWho would own it, who leads what, how the cooperation is conducted, and the path.
  6. §5Method and limitsHow a fact reaches the system, how its confidence is marked, and what has not yet been checked on the ground.
  7. §6AboutLao SOS, Tourist SOS LLC and Terra: what each name is, and what it is not.
  8. §7PrivacyWhat this site holds about a reader, the controls the records would be kept under, and what belongs in the agreement rather than here.
  9. §8The teamWho runs Lao SOS in Laos, the seats it needs, and who each one works with.
  10. §9Skyway SOS, for partnersWhat is proposed to fly, who decides each flight, the steps in their order, and what the software refuses.
  11. §ASourcesEvery sentence on this site and the document it comes from — including what is deliberately not said.
  12. §BPresentationThe proposal in brief, sheet by sheet: for a screen, for print, or to download.

True today

Source:this website