§8 · The team
The people who run Lao SOS, in Laos.
Who runs Lao SOS in Laos, the seats it needs, and who each one works with.
The mission: that anyone in trouble in Laos can tell the right people in seconds, and that what happens next is decided by a person in Laos.
Proposed
Why it is run from Laos
The services that respond are Laos's own: its police, its fire and rescue, its ambulance services and its hospitals.
The relationships with them are made in person, in Lao, one region at a time, and they are this team's to make. Terra carries the system; the team carries the trust: the people on duty, the relationships, and the decisions.
Source:the record of where the programme stands
Proposed
The Country Steward
Country Steward, Lao SOS
To be named
Leads Lao SOS in Laos: the company and its licences, the team, and the relationships with government and with the services that already respond. Every seat below answers to the Country Steward.
Source:the record of where the programme stands
Proposed
The founding team
The seats a country needs before a pilot can start. Each is held by a person in Laos, and is marked open until it is.
Head of Operations
Open
Holds The coordination room, and the dispatchers' rota around the clock.With Dispatchers and shift leads.
Medical Lead
Open
Holds Clinical authority in Laos: the country's protocols, the review of cases and the licences, answering locally for the clinical words the platform's medical director signs.With Hospitals, clinics and ambulance crews.
Government and Services Lead
Open
Holds Introductions and agreements with the services that already respond.With Police and tourist police, fire and rescue, ambulance services, the emergency lines and call centres already operating, ministries and provinces.
Responder Network Lead
Open
Holds Finding, visiting, verifying and contracting the people who respond, and bringing them onto the console.With Ambulance services, hospitals, clinics and transport operators.
Tourism and Community Lead
Open
Holds Making sure visitors know the app exists, and where to find it.With Hotels, tour operators, guesthouses and embassies.
Training Lead
Open
Holds Training the people who train dispatchers, crews and partner staff.With Dispatchers, crews and hotel staff.
Finance and Administration
Open
Holds Payroll, paying responders, the country's taxes and the office.With The bank, the accountant and counsel.
Source:the record of where the programme stands
Proposed
In every region
A Regional Coordinator for each region holds its relationships, its responders and its local authorities.
The first are the places of the proposed pilot: Vientiane Capital and Vang Vieng.
Each works with the police and the tourist police, fire and rescue, the ambulance services, the emergency lines and call centres already operating, the hospitals and clinics, the provincial and district authorities, the hotels and tour operators, and the embassies.
In the coordination room, dispatchers are on duty around the clock, with shift leads, under the Head of Operations.
Source:the record of where the programme stands
Proposed
What Terra and Tourist SOS provide
Everything a system can do, so the team's time is spent with people.
The app, the coordination console and the platform behind them; this website, its films and the material for partners; training videos and manuals; translation drafts for a native speaker to read; research on facilities and services; and the reports.
Every clinical word the app and the console show is signed by the platform's medical director, and the Medical Lead answers for it in Laos.
See §4 · The cooperation.
Source:the record of where the programme stands