§4 · The cooperation
The cooperation, and who holds what.
Who would own it, who leads what, how the cooperation is conducted, and the path.
Proposed
Who would own it
Lao SOS is proposed as a Lao-owned, Lao-branded and Lao-operated national emergency coordination system for visitors. Lao SOS Co., Ltd. is to be formed under Lao law and owned by the Lao Partner Group, and it is the party that holds the operations, the responder network, and the relations with the authorities.
The Lao SOS name and the domain laosos.app are registered by Tourist SOS and licensed for use by Lao SOS. What happens to them under an agreement is a term for the parties, and no agreement is signed.
See §8 · The team.
Source:the proposal to the Lao Partner Group
Proposed
Lao law, and who decides
Operations, licensing and relations with the authorities are Lao-led. Licences, permits and compliance with Lao law sit with the Lao operating company, and nothing is operated in Laos that Lao law does not permit.
The cooperation is designed around a joint steering committee co-chaired by the two parties, a joint working group through the pilot, and every decision recorded in a decision log.
Source:the proposal to the Lao Partner Group
Proposed
Who leads what
This structure is the cooperation. It is how the partnership is explained in every room, and it should be legible without anyone having to explain it.
Lao SOS is the face. Terra is the foundation.
Operations and responsibility
Lao SOS
Dispatchers and coordinators. The responder network of ambulances, hospitals, clinics and rescue services. Coordination with ministries, provinces and emergency services. Licences, permits and compliance with Lao law. Local staff and local promotion.
Brand and public presence
Lao SOS, endorsed by Terra
The Lao SOS name and identity. The coordination console. Provincial units. Public information. The endorsement “powered by Terra”.
Technology, intelligence and development
Tourist SOS
The Terra platform. Evacuation corridors and provider, airport, border and hazard intelligence. Engineering, hosting, security and support. Training and quality assurance.
| Lao SOS | Tourist SOS | |
|---|---|---|
| Operations and responsibility | Lao SOS · Leads | — |
| Brand and public presence | Lao SOS · Leads | Tourist SOS · Endorses |
| Technology, intelligence and development | — | Tourist SOS · Leads |
Source:the proposal to the Lao Partner Group
Proposed
What the cooperation puts in place
A national system, Lao-owned
A system under a Lao name and in Lao ownership, built on a platform that is already operating, and on a method that was largely worked out in Laos.
A single coordination point for visitor emergencies
One place that connects responders, hospitals, border crossings and receiving facilities.
The Laos intelligence layer
Evacuation corridors with measured paths, facility records that carry their source and confidence, airport and border facts, and hazard and flood information, all maintained on a schedule.
Modern tools for responders
A dispatch board, live vehicle positions, a driver portal, request channels for hotels and tour operators, and structured hand-over records.
Skills and employment
Dispatchers, coordinators and field verifiers, taught by the people who build the platform, to the same standard the platform is operated to in every market.
Auditable visitor-safety data
A record for the authorities, in a form suitable for policy and for reporting.
Source:the proposal to the Lao Partner Group
Proposed
What the Lao partner contributes
What is on record has been researched and not yet checked on the ground. Closing that gap is designed as part of the pilot, and four things can only come from the Lao side.
Field verification
Records researched from sources are checked in person, by people who are there. It is the contribution the Lao partner is best placed to make.
How a report is answered here
The response tiers, the local words for things, how a place is described, where a patient goes, and the hours are settled with the people who answer the calls.
The responder network, and the authorities
The ambulances, hospitals, clinics and rescue services, and the relations with ministries, provinces and emergency services, are the operating company's own.
The Lao language
No safety text is published in a language until a speaker of that language has read it, and only Lao speakers can do that for Lao.
Source:what Tourist SOS states it can do
Proposed
Principles of the cooperation
Respect for Lao sovereignty and law
Operations, licensing and relations with the authorities are Lao-led.
Clear roles
Tourist SOS is a technology and coordination company. It does not operate emergency services, provide clinical care or underwrite risk.
Integrity
Both parties conduct the cooperation transparently and in compliance with the laws of the Lao PDR and of the United States.
Honest promises
Terra informs and coordinates; local emergency services respond. The system never claims a rescue it does not perform.
Data protection
Personal and medical data are handled under written rules, with access limited to those who need it and every access recorded.
Continuity
The platform improves continuously, and Lao SOS benefits from every improvement made anywhere.
Source:the proposal to the Lao Partner Group
True today
How the cooperation is conducted
A vendor, not a participant
Tourist SOS takes no part in the operating company's dealings with the authorities. It supplies technology and is paid for technology, in every country it works in.
Payments
Every payment to Tourist SOS is invoiced and made by bank transfer to the company. That is how Tourist SOS is paid in every country it works in.
No personal stakes
No one at Tourist SOS holds a personal stake in a licensee — no equity, no commission, no fee from the licensee or its shareholders.
What is not published here
Prices, fees and the terms of any agreement are not published on this site. Commercial terms exist, and they belong at a table between the parties. What is published here is conduct, not commerce.
Reviewed before signature
Nothing is signed before Lao-qualified counsel and United States counsel have both reviewed it.
Source:the rules Tourist SOS follows in every country
Proposed
A pilot first
The system is introduced in order, and no step is taken before the one before it has been proved. This page fixes no dates.
It is designed to begin as a pilot in the Vientiane corridor and to extend to national visitor coverage.
A pilot in the Vientiane corridor
The console goes live, responders are brought on, pilot cases are coordinated, and the pilot is reported honestly, including what did not work.
National visitor coverage
The same system extended to national visitor coverage, and presented to the authorities.
Source:the proposal to the Lao Partner Group
True today
How to reach Tourist SOS
Tourist SOS LLC builds and operates Terra. There is no hotline here and no emergency channel.
johnny@tourist-sos.comFor partners and authorities, not for emergencies.
Source:what Tourist SOS states it can do